Terms of Use

These Terms and Conditions govern purchases made through plantermuse.com (“Plantermuse”), an online store operated by Chengdu Xinyao Chengyu Network Technology Co., Ltd. By placing an order through the website, you enter into a purchase transaction with Chengdu Xinyao Chengyu Network Technology Co., Ltd., subject to these Terms and the policies published on our website.

Website Use

You may use this website only for lawful, personal, and non-commercial purposes.

You must not:

  • Use the website for fraudulent, unlawful, or unauthorized purposes

  • Submit false, misleading, or harmful information

  • Attempt to access restricted areas or another person’s account

  • Introduce viruses, malicious code, or disruptive technologies

  • Interfere with the security, performance, or operation of the website

  • Collect website or customer information without authorization

We may restrict or terminate access if these Terms are violated.

Account Information

If you create an account, you are responsible for providing accurate and current information and maintaining the confidentiality of your login credentials.

Please notify us promptly if you believe your account has been accessed or used without authorization.

Product Information

We make reasonable efforts to display product descriptions, dimensions, materials, colors, finishes, prices, and images accurately.

Actual products may vary slightly because of lighting, screen settings, photography, natural material variations, or manufacturing differences. Product information and availability may be updated without prior notice.

Product Use and Care

Please review and follow all available care, placement, drainage, installation, and use instructions.

Planters should be placed on stable surfaces capable of supporting the combined weight of the planter, soil, water, and plant. Customers should take reasonable precautions to protect floors, furniture, and surrounding areas from water, moisture, soil, or surface contact.

Unless expressly stated otherwise, products should not be assumed to be frost-resistant, watertight, or suitable for prolonged outdoor exposure.

Intellectual Property

All website content, including text, photographs, graphics, logos, designs, videos, and page layouts, belongs to Plantermuse or its licensors and is protected by applicable intellectual-property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially use website content without prior written permission.

Third-Party Services and Links

Our website may contain links to or integrations with third-party websites and services. We do not control and are not responsible for their content, availability, security, or privacy practices.

Your use of third-party services may be subject to separate terms and policies.

Website Availability

We may modify, suspend, or discontinue any part of the website at any time. We do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

Disclaimer and Limitation of Liability

To the fullest extent permitted by applicable law, the website and its content are provided on an “as available” basis.

Plantermuse and Chengdu Xinyao Chengyu Network Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses resulting from your access to or use of the website.

Nothing in these Terms excludes or limits any rights or liabilities that cannot legally be excluded or limited.

Changes to These Terms

We may update these Terms of Use from time to time by publishing a revised version on this page. Continued use of the website after changes are published constitutes acceptance of the revised Terms.

Contact Information

Brand Name: Plantermuse
Company Name: Chengdu Xinyao Chengyu Network Technology Co., Ltd.
Registered Address: Room 204, No. 3 Annex, No. 198 Jinxing North Road, Wuhou District, Chengdu, Sichuan Province, China.
Email: service@plantermuse.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1-2 business days.