Privacy Policy

This Privacy Policy explains how Plantermuse collects, uses, shares, and protects personal information when you visit plantermuse.com, place an order, contact us, or otherwise use our services.

Plantermuse is owned and operated by Chengdu Xinyao Chengyu Network Technology Co., Ltd.

Orders, Delivery, Returns, and Support

  • Purchasing: Select your products and complete checkout through plantermuse.com using accurate contact, shipping, and payment information.

  • Delivery: Orders are delivered to the shipping address provided at checkout. Tracking information will be emailed when available.

  • Returns: Contact service@plantermuse.com before returning a product and follow the instructions in our Return & Refund Policy.

  • Refunds: Approved refunds are issued to the original payment method in accordance with our Return & Refund Policy.

  • Customer support: For questions or problems involving an order, delivery, return, refund, payment, or personal information, contact service@plantermuse.com.

Information We Collect

Depending on how you interact with our store, we may collect:

  • Your name, email address, phone number, billing address, and shipping address

  • Account, order, payment, and transaction information

  • Products viewed, purchased, returned, or added to your cart

  • Customer-service communications and privacy requests

  • Device, browser, IP address, approximate location, and website activity

  • Information collected through cookies and similar technologies

Payment information may be processed directly by our authorized payment providers. We may not receive or store complete payment-card details.

How We Use Personal Information

We may use personal information to:

  • Process, fulfill, deliver, return, and refund orders

  • Provide order confirmations, shipping updates, and customer support

  • Maintain accounts and respond to requests

  • Operate, personalize, and improve our website and services

  • Analyze website performance and customer interactions

  • Detect fraud, prevent misuse, and maintain security

  • Send marketing communications where permitted

  • Comply with legal, tax, accounting, and regulatory obligations

  • Protect our customers, business, and legal rights

How We Share Personal Information

We may share necessary personal information with service providers that support our business, including:

  • Shopify and other website or e-commerce providers

  • Payment processors and fraud-prevention services

  • Warehouses, fulfillment partners, shipping carriers, and delivery providers

  • Customer-support, email, marketing, and analytics providers

  • Professional advisers, regulators, courts, or government authorities where required

We may also disclose information in connection with a merger, acquisition, financing, sale of assets, or other business transaction.

We do not sell personal information for monetary payment. However, certain advertising or analytics activities may be considered a “sale,” “sharing,” or targeted advertising under some privacy laws. Where applicable, you may request to opt out.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, and similar technologies to:

  • Operate essential website functions

  • Remember preferences and shopping-cart contents

  • Understand website traffic and performance

  • Prevent fraud and maintain security

  • Measure marketing effectiveness

  • Provide personalized content or advertising where permitted

You may manage cookies through your browser settings or any cookie-preference tools available on our website. Disabling certain cookies may affect website functionality.

Marketing Communications

Where permitted, we may send promotional emails or other marketing communications.

You may unsubscribe by using the link included in a marketing email or by contacting us. You may still receive non-promotional messages relating to orders, transactions, security, or customer-service requests.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Policy, provide services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with legal obligations.

Retention periods may vary depending on the type of information and applicable requirements.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no electronic transmission or storage system is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Plantermuse and its service providers may process personal information in countries other than the country where you live.

Where required, we use appropriate measures designed to protect personal information transferred across borders in accordance with applicable law.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we maintain about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of certain personal information

  • Obtain a portable copy of certain information

  • Restrict or object to certain processing activities

  • Withdraw consent where processing is based on consent

  • Opt out of the sale or sharing of personal information

  • Opt out of targeted advertising or certain profiling

  • Appeal a decision concerning a privacy request where applicable

These rights may be subject to identity verification, legal exceptions, and other limitations permitted by law.

To submit a request, email service@plantermuse.com with the subject line “Privacy Request.” Please include your name, account email, order number if applicable, and a clear description of your request.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Children’s Privacy

Our website and services are not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us, please contact us so we can review and address the matter.

Third-Party Links

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

The revised version will be published on this page. We encourage you to review this Policy periodically.

Contact Information

Brand Name: Plantermuse
Company Name: Chengdu Xinyao Chengyu Network Technology Co., Ltd.
Registered Address: Room 204, No. 3 Annex, No. 198 Jinxing North Road, Wuhou District, Chengdu, Sichuan Province, China.
Email: service@plantermuse.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1-2 business days.