Terms of Service

These Terms and Conditions govern purchases made through plantermuse.com (“Plantermuse”), an online store operated by Chengdu Xinyao Chengyu Network Technology Co., Ltd. By placing an order through the website, you enter into a purchase transaction with Chengdu Xinyao Chengyu Network Technology Co., Ltd., subject to these Terms and the policies published on our website.

Online Store Terms

You must be legally capable of entering into a binding agreement in your place of residence to use this website or make a purchase.

You may not use our website, products, or services for any unlawful, fraudulent, or unauthorized purpose. You must not introduce malicious code, interfere with website security, or attempt to gain unauthorized access to our systems.

Products and Information

Plantermuse offers a thoughtfully selected range of planters and related products for indoor and outdoor spaces.

We aim to present product descriptions, dimensions, materials, colors, finishes, and images as accurately as possible. However, actual appearance may vary slightly because of screen settings, lighting, photography, natural material variations, or manufacturing processes.

We reserve the right to update product information, correct errors, limit quantities, or discontinue products at any time without prior notice.

Orders and Acceptance

Submitting an order does not guarantee acceptance. An order confirmation acknowledges that we have received your order but does not constitute final acceptance.

We may refuse, limit, or cancel an order because of product availability, payment issues, suspected fraud, pricing errors, shipping restrictions, or other reasonable circumstances. If payment has already been collected for a canceled order, an applicable refund will be issued.

Customers are responsible for ensuring that all billing, shipping, and contact information is complete and accurate.

Prices and Payment

Product prices, shipping charges, taxes, discounts, and the final order total will be displayed during checkout.

By submitting payment information, you confirm that the information provided is accurate and that you are authorized to use the selected payment method.

We reserve the right to correct pricing or promotional errors and to cancel affected orders where permitted by law.

Shipping and Delivery

Processing and delivery times are estimates and may vary depending on the destination, product availability, carrier operations, customs procedures, weather, holidays, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address. Additional terms may be provided in our Shipping Policy.

Returns and Refunds

Returns, cancellations, replacements, and refunds are subject to our Return and Refund Policy. Please review that policy before making a purchase and contact us before returning any product.

Intellectual Property

All website content, including text, photographs, graphics, logos, designs, and page layouts, belongs to Plantermuse or its licensors and is protected by applicable intellectual-property laws.

You may not copy, reproduce, distribute, modify, or commercially exploit website content without prior written permission.

Prohibited Uses

You may not use the website to:

  • Violate any applicable law or regulation

  • Infringe the rights of Plantermuse or another party

  • Submit false, misleading, or fraudulent information

  • Transmit viruses, malicious code, or harmful content

  • Collect personal information without authorization

  • Interfere with the website’s operation or security

We may suspend or terminate access for violations of these Terms.

Third-Party Services

Our website may use or link to third-party services, including payment, shipping, and technology providers. We are not responsible for third-party websites, content, policies, or services. Your use of those services may be governed by separate terms.

Disclaimer and Limitation of Liability

To the extent permitted by applicable law, the website and its content are provided on an “as available” basis. We do not guarantee uninterrupted, error-free, or completely secure access.

Plantermuse will not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or products, except where liability cannot legally be excluded or limited.

Changes to These Terms

We may update these Terms of Service from time to time. Revised terms become effective when posted on the website. Continued use of the website after an update constitutes acceptance of the revised Terms.

Contact Information

Plantermuse is owned and operated by Chengdu Xinyao Chengyu Network Technology Co., Ltd.

Brand Name: Plantermuse
Company Name: Chengdu Xinyao Chengyu Network Technology Co., Ltd.
Registered Address: Room 204, No. 3 Annex, No. 198 Jinxing North Road, Wuhou District, Chengdu, Sichuan Province, China.
Email: service@plantermuse.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1-2 business days.