Contact Us

We’re here to help make your experience with Plantermuse simple and enjoyable.

Please contact us if you need assistance with:

  • Product details, materials, or dimensions

  • Planter selection and care information

  • Order confirmation or order status

  • Shipping and delivery

  • Damaged, missing, or incorrect items

  • Returns and refunds

  • Payment or privacy-related questions

When contacting us about an order, please include your order number and the email address used at checkout. For damaged or incorrect items, please also provide clear photos of the product and packaging.

Our customer service team generally responds within 1–2 business days.

Business Information

Plantermuse is owned and operated by Chengdu Xinyao Chengyu Network Technology Co., Ltd.

Brand Name: Plantermuse
Company Name: Chengdu Xinyao Chengyu Network Technology Co., Ltd.
Registered Address: Room 204, No. 3 Annex, No. 198 Jinxing North Road, Wuhou District, Chengdu, Sichuan Province, China.
Email: service@plantermuse.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.