Terms and Conditions
These Terms and Conditions govern purchases made through plantermuse.com (“Plantermuse”), an online store operated by Chengdu Xinyao Chengyu Network Technology Co., Ltd. By placing an order through the website, you enter into a purchase transaction with Chengdu Xinyao Chengyu Network Technology Co., Ltd., subject to these Terms and the policies published on our website.
Product Information
We make reasonable efforts to display product descriptions, dimensions, materials, colors, finishes, prices, and images accurately. However, actual products may vary slightly due to lighting, screen settings, photography, natural material variations, or manufacturing differences.
We reserve the right to correct errors, update product information, or change product availability without prior notice.
Orders
An order confirmation indicates that we have received your order but does not guarantee final acceptance.
We may refuse or cancel an order due to payment failure, suspected fraud, inventory shortages, pricing errors, shipping restrictions, or other reasonable circumstances. If payment has already been collected for a canceled order, an eligible refund will be issued.
Prices and Payment
Product prices, shipping charges, applicable taxes, discounts, and the final order total will be displayed during checkout.
By submitting payment information, you confirm that the information is accurate and that you are authorized to use the selected payment method.
Shipping and Delivery
Delivery times are estimates and may be affected by the destination, customs clearance, carrier delays, weather conditions, or circumstances beyond our reasonable control.
Please review our Shipping Policy for additional information.
Returns and Refunds
Returns, cancellations, exchanges, and refunds are subject to our Return & Refund Policy and applicable consumer laws.
Please contact us before returning a product. Unauthorized returns may not be accepted.
Product Use and Safety
Please follow all care, installation, drainage, and use instructions provided with the product. Place planters on stable surfaces and confirm that the selected location can safely support the combined weight of the planter, soil, water, and plant.
Unless expressly stated otherwise, products should not be assumed to be frost-resistant, watertight, or suitable for prolonged outdoor exposure. Customers are responsible for selecting products appropriate for their intended environment and use.
Promotions
Discounts and promotional offers may be subject to expiration dates, eligibility requirements, product restrictions, or other stated conditions. Offers cannot be combined unless expressly stated.
Prohibited Activities
Fraudulent purchases, unauthorized resale, promotional abuse, interference with website operations, and any unlawful use of the website are prohibited.
Limitation of Liability
To the fullest extent permitted by applicable law, Plantermuse and Chengdu Xinyao Chengyu Network Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from an order, product, or use of the website.
Nothing in these Terms excludes or limits consumer rights that cannot legally be excluded or limited.
Changes to These Terms
We may update these Terms and Conditions by publishing a revised version on this page. The Terms in effect when an order is placed will generally apply to that purchase.
Business Information
Plantermuse is an online retail store owned and operated by Chengdu Xinyao Chengyu Network Technology Co., Ltd. The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through plantermuse.com.
Brand Name: Plantermuse
Company Name: Chengdu Xinyao Chengyu Network Technology Co., Ltd.
Registered Address: Room 204, No. 3 Annex, No. 198 Jinxing North Road, Wuhou District, Chengdu, Sichuan Province, China.
Email: service@plantermuse.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
Contact Us
If you have questions about these Terms and Conditions, please contact us:
Email: service@plantermuse.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1-2 business days.